terms & conditions
Arrive Archive · Last updated: 29/Oct/2026
1. Introduction
These Terms & Conditions (the "Conditions") govern your use of this website and the purchase of products from Arrive Archives ("we", "us", "our"). We sell vintage and pre-loved designer pieces, including bags, clothing and accessories.
Please read these Conditions carefully before using this site. By using the site or placing an order, you agree to be bound by them. If you do not agree, please stop using the site.
We may update these Conditions from time to time. The Conditions in force when you use the site or place your order are the ones that apply to you, so please check them regularly.
2. Using Our Website
By using this website and placing orders, you agree to:
- Use the site only to make enquiries or place orders that are legally valid.
- Not place any false or fraudulent order. If we reasonably believe an order is false or fraudulent, we may cancel it and report it to the relevant authorities.
- Give us a true email address, delivery address and any other contact details we need. You agree we may use these to contact you about your order. If you do not provide the necessary information, we cannot process your order.
By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into an agreement.
3. Our Products
Vintage and pre-loved pieces. Most items we sell are one-of-a-kind and previously owned. They may show signs of age or wear consistent with their history, such as light marks, patina, softening of hardware or minor scuffs. We describe each item's condition as accurately as we can and provide photographs. Please review the description and images carefully before purchasing. Colours may vary slightly between screens.
Sizing and measurements. Vintage sizing differs from modern sizing, so we provide measurements wherever possible. Please rely on measurements rather than the size on the label.
No affiliation. Arrive Archive is an independent reseller. We are not affiliated with, endorsed by or sponsored by any of the designer brands whose vintage pieces we sell. Brand names are used only to accurately describe the items.
4. Availability
Because most of our pieces are unique, each is available to only one customer. All orders are subject to availability. If an item has already sold, for example through another sales channel at the same moment you ordered, or if we discover an issue with it, we will let you know promptly and refund any amount you have paid. We do not offer substitutes for one-of-a-kind items without your agreement.
5. How an Order Becomes an Agreement
The information on this website is an invitation to place an order, not an offer to sell. To order, follow the online checkout process and click to confirm payment. You will then receive an email acknowledging receipt of your order (the "Order Confirmation"). This is not acceptance of your order.
All orders are subject to our acceptance, which we confirm by email once your item has been dispatched (the "Shipping Confirmation"). The agreement between you and us (the "Agreement") is formed only when we send the Shipping Confirmation, and it covers only the products listed in it. If we do not accept your order and you have already been charged, you will be refunded in full.
6. Right to Refuse or Cancel an Order
We may remove any product or content from the website at any time. While we do our best to process every order, exceptional circumstances (such as a condition issue discovered during final inspection, a pricing error or suspected fraud) may require us to refuse or cancel an order after sending the Order Confirmation. If so, you will receive a full refund. To the extent permitted by law, we are not liable to you or any third party for removing a product or refusing an order.
7. Prices and Payment
Prices are as shown on the website, in [currency, e.g. AUD], and [include / do not include] GST or other applicable taxes. Although we make every effort to keep prices accurate, errors can happen. If we find an error in the price of an item you ordered, we will contact you to either reconfirm the order at the correct price or cancel it with a full refund. We are not obliged to supply an item at an obviously incorrect price that you could reasonably have recognised as a mistake.
Prices may change at any time, but changes will not affect orders for which we have already sent a Shipping Confirmation.
We accept Visa, Mastercard, American Express, PayPal and Afterpay. Payments are processed securely and we do not store your full card details.
8. Shipping and Delivery
We ship [worldwide / to the following countries: ___] using Australia Post. Orders are dispatched within 2 business days of payment, and estimated delivery times are shown at checkout. These are estimates, not guarantees.
Your order will be sent to the address you give at checkout. Please check it carefully. Once an order is placed, the address generally cannot be changed, and we are not liable for orders lost because of an incorrect or incomplete address. We will email you tracking details when your order is dispatched.
Insurance and signature. High-value items are shipped with signature on delivery. Please make sure someone is available to receive your parcel.
Duties and taxes. For international orders, shipping prices do not include import duties, customs fees or local taxes. These are the recipient's responsibility. We cannot predict these charges, as they vary by country. If you refuse a parcel because of duties or taxes, you are responsible for all return shipping, customs and handling costs, and these will be deducted from any refund.
Delivery to parcel lockers and pickup points. If a courier marks your parcel as delivered to a locker, pickup point or other location you selected, we are not responsible for loss or mismanagement by that third-party service.
Failed delivery. If delivery fails after two attempts, the courier will try to leave the parcel in a safe place or arrange collection and will leave a note. If your parcel has not been delivered within 15 days of becoming available for delivery, for reasons not attributable to us, we will treat the Agreement as cancelled by you. We will refund the price paid within 30 days, less the shipping and termination costs we incurred.
9. Risk and Ownership
Risk in the products passes to you when they are delivered. Ownership passes to you once we have received full payment, including shipping costs, or on delivery, whichever is later.
10. Returns and Exchanges
Vintage and pre-loved items.
- All items are final sale: Because each piece is unique and sold as described, vintage items are final sale unless they are faulty, not as described or not authentic.
Faulty or incorrectly described items. If you receive an item that is faulty, damaged in transit or not as described, please email us at [email] within [X] days of delivery with your order number and clear photographs. We will arrange a refund, repair or replacement, as appropriate, and cover return shipping.
Sale items and gift cards. [State whether discounted items and gift cards are eligible for return.]
11. Liability and Disclaimer
Unless these Conditions state otherwise, our liability for any product purchased through this site is limited to the purchase price of that product. This does not limit or exclude our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Anything we are not permitted by law to limit or exclude.
To the extent permitted by law, we are not liable for any loss of income, sales, business, profits, contracts, anticipated savings, data, or time.
Website content and product descriptions are provided in good faith but "as is", and we cannot guarantee that the site will always be free of errors or interruptions. To the extent permitted by law, we exclude all warranties other than those that cannot be excluded under consumer law.
Nothing in these Conditions affects your statutory rights as a consumer, including [any consumer guarantees under the Australian Consumer Law, if applicable to you], or your right to cancel an Agreement where the law gives you one.
12. Personal Use Only
Our store is for individual customers buying for their own use or as gifts. Bulk purchasing, wholesale buying, or purchasing for resale or distribution is not permitted without our prior written agreement.
13. Intellectual Property
All content on this website, including photographs, text, graphics, logos and the designs of our own clothing line, belongs to Arrive Archives or its licensors and may not be copied, reproduced or used without our written permission. Designer brand names and logos remain the property of their respective owners.
14. Privacy
We collect and use your personal information in accordance with our Privacy Policy, available at [link].
15. Written Communications
By using this site, you agree that we may communicate with you electronically, by email or by notices on the website, and that these communications satisfy any legal requirement for them to be in writing. Notices are treated as received when posted on the website or 24 hours after we email them. This does not affect your statutory rights.
16. Assignment
The Agreement is binding on you and us and on our respective successors and assigns. You may not transfer your rights or obligations under an Agreement without our written consent. We may transfer or subcontract ours, but this will not reduce your statutory rights.
17. Events Beyond Our Control
We are not liable for any failure or delay caused by events outside our reasonable control, including strikes, natural disasters, epidemics, war, terrorism, government restrictions, or failures of postal, courier, transport, payment or telecommunications services. Our obligations are suspended for the duration of the event, and we will take reasonable steps to resume normal service as soon as possible.
18. Waiver
If we do not enforce a right or require strict compliance with these Conditions, that does not mean we have given up that right. A waiver is effective only if it is expressly stated and given in writing.
19. Severability
If any part of these Conditions is found to be invalid or unenforceable, the rest will remain in full effect.
20. Entire Agreement
These Conditions, and any documents they expressly refer to, are the entire agreement between you and us about your purchase and replace any earlier discussions or arrangements. Nothing here excludes liability for fraud or fraudulent misrepresentation.
21. Changes to These Conditions
We may amend these Conditions at any time. The Conditions in force when you place your order apply to that order, unless we are legally required to make changes that apply to earlier orders.
22. Governing Law
These Conditions and any purchase made through this site are governed by the laws of Victoria, Australia. Any dispute will be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia. If you are a consumer, nothing in this clause affects your statutory rights under the laws of your place of residence.
23. Contact Us
Questions, comments or suggestions? We'd love to hear from you.
Arrive Archive
Email: hello@arrivearchive.com
Instagram: @arrivearchive