privacy policy

1. Introduction

This Privacy Policy explains how ARRiVE ARCHiVE ("we", "us", "our") collects, uses and discloses your personal information when you visit arrivearchive.com (the "Site"), buy from us, or otherwise communicate with us (together, the "Services"). "You" means anyone who uses the Services, whether as a customer, a visitor or someone who contacts us.

Please read this policy carefully. By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

We may update this policy from time to time, for example to reflect changes to our practices or legal requirements. We will post the updated version on the Site and change the "Last updated" date above.

2. Information We Collect

The information we collect depends on how you interact with us. "Personal information" means information that identifies you or can reasonably be associated with you.

Information you give us directly

Contact details: your name, email address, phone number and address.
Order information: billing and shipping address, items purchased, and payment confirmation. We do not see or store your full card details.
Account information: your email, password and any saved preferences, if you create an account.
Shopping information: items you view, add to your cart or add to a wishlist.
Customer support information: anything you include when you email, message or otherwise contact us, including questions about sizing, condition or authenticity of an item.
Reviews and content: product reviews or other content you choose to submit. [Remove if not applicable.]

You can choose not to provide some information, but this may prevent you from using certain features, such as placing an order.

Information collected automatically

When you use the Site, we and our service providers automatically collect usage data through cookies, pixels and similar technologies. This may include your IP address, device and browser type, pages viewed, links clicked, referring website, and general location (such as city or country).

Information from third parties

We may receive information about you from companies that help us run the Services, including:

Shopify, which powers our online store.
Payment processors, which collect payment details to complete your purchase and confirm the payment to us.
Shipping and fulfilment providers, which may confirm delivery status.
Advertising and analytics partners [e.g. Meta, Google, Klaviyo. List those you use], when you interact with our ads or emails.

We treat any information we receive from third parties according to this policy, but we are not responsible for the accuracy of their data or their own privacy practices.

3. How We Use Your Information

To provide our products and services: processing payments, fulfilling and shipping orders, handling returns and exchanges, managing your account, and sending order-related notifications.
To authenticate and sell our pieces: responding to questions about authenticity, condition and provenance, and keeping records of our sales.
To communicate with you: providing customer support and responding to enquiries.
For marketing: sending newsletters, new-arrival and Arrive Archives clothing line announcements, and promotions by email, text message or social media, and tailoring ads and content to your interests. You can opt out at any time (see section 8).
For security and fraud prevention: detecting and investigating suspicious, fraudulent or unlawful activity, which is particularly important for high-value designer items.
To improve the Site: analysing how the Site is used so we can make it work better.
To meet legal obligations, enforce our Terms & Conditions, and protect our rights and those of our customers and others.

If you create an account, you are responsible for keeping your login details secure. Please contact us straight away if you think your account has been compromised.

4. Cookies

We use cookies and similar technologies to run the Site, remember your cart and preferences, understand how visitors use the Site, and show relevant advertising. Details of the cookies used by our Shopify-powered store are at https://www.shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can change your browser settings to block or delete them. Doing so may stop parts of the Site, such as the cart or checkout, from working properly. Blocking cookies may not completely prevent our advertising partners from receiving some information about you.

We may share your personal information with:

Service providers who act on our behalf, such as Shopify, payment processors, couriers and shipping partners, email and SMS providers, IT, analytics and customer support providers, and cloud storage providers.
Marketing and advertising partners, who may use the information under their own privacy policies.
Third parties you direct us to, or where you have otherwise consented, for example when you use a social media login or widget.
Professional advisers, authorities or other parties where required by law, such as to respond to a legal request, or to enforce our terms and protect our rights, customers or others.
A buyer or successor, if we are involved in a merger, sale or restructure of the business.

We do not sell your personal information for money. We do not use or disclose sensitive personal information to infer characteristics about you.

6. Reviews and Other Public Content

If you post a review or other content in a public area of the Services, it will be visible to anyone. We cannot control who sees or uses it, and we are not responsible for the privacy or security of information you choose to make public. [Remove if not applicable.]

7. Third-Party Links

The Site may link to third-party websites and platforms, including social media. We do not control them and are not responsible for their content or privacy practices. Please read their policies before sharing any information with them.

8. Your Rights and Choices

Depending on where you live, you may have rights over your personal information. These are not absolute and may be limited by law. They may include the right to:

Access the personal information we hold about you.
Correct information that is inaccurate, out of date or incomplete.
Delete your information, in certain circumstances.
Receive a copy of your information in a portable format.
Restrict or object to certain processing.
Withdraw consent where we rely on your consent.
Opt out of marketing. Use the unsubscribe link in any email or reply STOP to any text. We may still send you non-promotional messages about your account and orders.
Appeal a decision if we decline your request, by replying to our response.

To make a request, email us at hello@arrivearchive.com. We may need to verify your identity first. You may also authorise an agent to make a request for you, in which case we may ask for proof of authorisation. We will not discriminate against you for exercising your rights, and we will respond within the time required by law.

9. Security and Retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we use secure, reputable platforms to run our store and process payments. However, no system is completely secure, and information sent over the internet may not be secure in transit. Please avoid sending sensitive information, such as full card numbers, by email or message.

We keep personal information only as long as needed to provide the Services, maintain your account, meet legal, tax and accounting obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete or de-identify it.

10. International Transfers

We, and the service providers we use (including Shopify), may store and process your information in countries other than where you live, including the United States and other countries where our providers operate. Where required, we take reasonable steps to ensure your information is protected, including by using recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or UK equivalents for transfers out of Europe.